How to exchange Bitcoin online with BUYBank
How to exchange Bitcoin online with BUYBank
What’s an “automated bitcoin exchange”?
This is an exchange operation that is performed automatically, without moderation by the administrator.
What are the limits on exchange amount?
When exchanging, you can buy or sell bitcoin in the amount of 1,000 UAH and more. The maximum exchange amount per one transaction depends on the payment instrument choice and is set in accordance with applicable law and the rules of payment systems.
If you want to exchange an amount that exceeds the limit — just contact the technical support in chat and we will promptly offer a convenient option.
What are the limits on the outbound withdrawal of cryptocurrency to the card?
Withdrawal limit for bitcoin to hryvnia (UAH) Visa/Mastercard card of any Ukrainian bank is 14999.00 UAH per transaction.
When is the exchange rate between bitcoin and fiat set?
The exchange rate of bitcoin is fixed at the time of order creation for 30 minutes to purchase and after 2nd confirmation to sell.
How fast can I get Bitcoin after submitting a purchase order?
For online exchange Bitcoin is sent automatically immediately after we receive payment confirmation. When exchanging for cash, the operator will confirm the dispatch in a manual mode within 5 minutes. Further, the transfer rate depends solely on the load on the Bitcoin network.
Cards issued by which banks are available for BTC withdrawal?
At the moment, BUY Bank allows you to withdraw Bitcoin to Visa/MasterCard card of any Ukrainian bank.
Which currency will I get money in?
Money is always enrolled in a currency of the card, specified in the order. Be careful when choosing a payment instrument and submitting payment details. Please note that at the moment withdrawal is only available to the cards of Ukrainian banks, so if you enter another country card, the payment will not work.
When will I get my money?
Usually, money is enrolled to the card within 1-2 minutes after receiving the second confirmation in the Bitcoin network. When exchanging in the office, the system activates the issuance code after the second confirmation and you can get money on hand.
Why is my transaction processed for so long?
Receiving the first confirmation of a transaction in the bitcoin network usually takes 5-20 minutes, the payment is initiated after the second confirmation. Sometimes a transaction takes more time. This can occur for various reasons. For example:
- Bitcoin network overload. Unfortunately, it does not depend on our service.
- You specified a small transaction fee for online transactions.
The service reports that the transaction has been processed, but I have not received the money on the card. Why?
It is possible that the incoming payment on the card is passing your bank financial monitoring and requires time to be processed by the operator. Contact your bank for details. If the bank requests additional information, our technical support will be glad to help.
Can I cancel a transaction?
No, transactions in the Bitcoin network are irreversible. If the funds are successfully sent, you can no longer cancel the transaction. The only way we can help is to tell you the details of the recipient. Therefore, before sending the BTC and making a payment, be sure to check the accuracy of the payment details and amount.
I’ve lost my receipt, what should I do?
Do not worry! If you sent Bitcoin and can’t find the receipt, we will help you identify your order by time, amount and address of the transfer, as well as the contact details provided during registration. Contact BUY Bank office manager.