Rules
Applications on the site are accepted around the clock
Card exchanges are carried out automatically and do not require operator participation. Cash exchanges are carried out during the working hours of our branches.
Technical support is available from Monday through Friday from 11:00 to 19:00 GMT+2. Consultations on issues received outside of working hours will be provided as quickly as possible.
Exchange rates are updated every minute and are available on the main page of the service.
Carrying out exchange operations
1. Purchase cryptocurrency for cash
The fixing of the rate and the reserve for the purchase of USDT or other stablecoins is made for 1 hour from the moment the client creates an order and can be changed after the specified time.
If the client submits an application outside the working hours of the exchange office, we will extend these conditions within the first hour from the moment of opening the next working day.
The fixing of the rate when exchanging any cryptocurrency other than stablecoins occurs after the actual recalculation of funds at the cash desk of the exchange office. It is not possible to fix the course upon request.
The rate on the site is made up of the rate on the Binance* (but we also work with other exchanges WhiteBit, KuCoin, Huobi) and includes the commission of the exchange office. The commission of the exchange office is charged from the amount given by the client and is taken into account in the course on the website.
Please note that the commission may vary depending on the amount and city of exchange. You can clarify this information by contacting us on Telegram, online chat or by using another contact available on our website.
2. Selling cryptocurrency for cash
The commission of the exchange service is fixed before the transaction at the time of creating an application or upon contacting the support team. After creating an application, the client has 1 hour to send the cryptocurrency.
The commission of the exchange service is charged from the amount given by the client and is taken into account in the course on the website.
The course on the site is preliminary, fixing the course upon request is not possible.
The fixing of the rate on the application occurs after the actual enrollment of the cryptocurrency on the exchange (2-4 confirmation) on the sale order.
We work with the following exchanges: Binance, WhiteBit, KuCoin, Huobi.
The withdrawal of funds is made at the cash desk of the exchange office, but only after 100% payment of the application and fixing the rate.
Please note that the commission may vary depending on the amount and city of exchange. You can clarify this information by contacting us on Telegram, online chat or by using another contact available on our website.
Attention! Cryptocurrencies sent by the client undergo AML verification (purity of the asset). All assets with risk sсore over 50%, marked "DarkNET" or "Stolen", will be frozen until the circumstances are fully clarified, the KYC procedure is completed and documents on the origin of funds are provided. For more information on the AML/KYC policy, please click here.
3. Withdraw Bitcoin to the card. Terms of transfer to your account after the exchange
In the case of a client sending Bitcoin, the transaction rate and the amount to be paid are calculated after the second confirmation in the Bitcoin network. When the rate is fixed, the payment is initiated by the system automatically according to the payment details specified by the client.
Payments are made to Visa/Mastercard cards in UAH (UAH) issued by Ukrainian banks. The restriction per one card is 150 thousand UAH per day.
Term of transfer, as a rule, ranges from one to 15 minutes depending on the card issuing bank, but there may be delays up to three banking days.
Payment sending error
When sending a payment, the system may receive a refusal, of which the client will be notified on the page of his exchange status. Possible reasons:
- Payment system failure
- Incorrect details submitted by the customer
- Refusal to transfer from the issuing bank
Requests with such status are processed by the operator during business hours.
You can ask all the questions regarding the time of the transfer by contacting the support service in the most suitable way.
If sending money to the client or transferring it in another possible way is impossible through no fault of the service, the Bitcoin amount will be refunded to the client minus the shipping fee.
4. Buying Bitcoin with the card. Terms for processing payments and sending Bitcoin
Visa/Mastercard payments are processed on the side of the payment system in real time. After receiving notification of the successful client's payment, the system initiates sending coins to the address specified by the client in automatic mode. The timing of Bitcoin transfer to the client's address depends on the load on the Bitcoin network.
As a rule, confirmation after payment comes instantly. In some cases, there may be delays on the side of the payment system or the bank.
The rate when buying cryptocurrency from a bank card is fixed at the time of creating an application for 30 minutes to make a payment. If the payment was made 30 minutes after the exchange order submission and transition to the payment page, the amount to be paid may be revised basing on the current rate at the time of payment.
Buying Bitcoin. Payment from stolen cards
In case of suspicion of using stolen card data, the service reserves the right to suspend the sending of Bitcoin until the situation is clarified.
5. Rules for solving problem situations
The solution of all problem situations occurs through the mail [email protected]. To solve your problem, be sure to specify the application number, describe the problem in detail, and if necessary, provide new details immediately. The time for consideration of the appeal to the emails is up to 10 working days
6. User identity check
In some cases, to prevent money laundering or when making returns or withdrawals to other details, the service may request identity documents from the user. For more information on the AML/KYC policy, please click here.
7. Force Majeure
There may be a deviation from the rules for performing operations in the case of situations that have arisen through no fault of the service. In most operations, a third party participates (banks, payment systems), and, in case of problems on the intermediary’s side (site malfunction, API, technical work, loss of transfer within the payment system, etc.), the time for elimination is added to the problems of the due date on the side of the mediation service.